Smart operations is an emerging strategy in manufacturing that marries continuous improvement with real-time big data to “super charge” the value chain.

Smart operations applies to the whole value chain, not to just inside the factory walls, although it’s sometimes referred to as the industrial internet, connected manufacturing, and industry 4.0. Smart operations is a process improvement method that separates manufacturers who thrive from those that merely survive, according to The Rise of Smart Operations. This UPS study shares focus group and survey findings from more than 100 manufacturing operation professionals.

The two key findings you’ll read in Rise of Smart Operations are:

  1. A widening gap exists between manufacturers that aggressively embrace smart operations (“Thrivers”) and those who don’t (“Survivors”).
  2. Collaborating with third-party service providers is more important than ever because they can bring scale, process expertise and advanced technology knowledge to the transformation.

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The Rise of Smart Operations: Reaching New Levels of Operational Excellence