Attendees and exhibitors of the 2019 International Fastener Expo…You won’t want to miss this track at Sessions Corner!
Powerful trends that have disrupted industries around the world are now affecting industrial distributors. A few are quickly building scale, making advances in commercial and operational excellence, and digitizing to create the seamless, omnichannel experiences that customers now demand. But we expect slower-moving distributors to struggle—and some to go the way of Blockbuster and Borders. We also expect the disruption to accelerate. Fast-moving digital players eyeing the industry’s trillion-dollar revenue pools are offering best-in-class customer convenience and more price transparency. Sophisticated customers, armed with new data, are demanding deeper discounts and better promotions on more commoditized products. As manufacturers and customers gain leverage through consolidation, some are forging strong relationships that leave distributors in the cold. McKinsey & Co. What is the optimal digital strategy for distributors in a business environment that is continuously changing? These changes have forced industrial distributors to rethink their business strategy. In this session, the presenters will discuss how distributors are optimizing new technologies to automate processes and streamline customer experiences when selling complex product categories. In addition, the speakers will address how to deliver a better customer experience by differentiating the eCommerce customer path to purchase. Join us at Sessions Corner! |
