CINCINNATI, November 1, 2021 — The Hillman Companies, Inc. (HLMN) announced today that it has received the prestigious Do it Best Corp. 2021 Departmental Vendor of the Year designation for the third year in a row. Hillman’s Steelwork product line and the Hardware category both received this recognition. Hillman received this designation in 2019 and 2021 while Steelworks won in 2020 and 2021.
Hillman stocks approximately 2,000 products in Do it Best stores. Hillman’s organizational planning, field teams and territorial managers worked day and night to consistently provide top-level customer service and unparalleled fill rates among Do it Best vendors, despite the recent supply chain disruptions making it even more challenging to provide top-level customer service.
“We selected Hillman as one of our top vendors of the year because of their excellent service, high fill rates, transparent communication, and collaborative partnership throughout the pandemic, as well as their ‘above and beyond’ service to our member-owners,” said Sarah Krey, Do it Best farm & ranch merchandise manager.
“At Hillman, we don’t consider ourselves as vendors but, as partners,” said Lexi Adair, national account manager. “We constantly strive to anticipate customer needs while remaining flexible enough to address unforeseen challenges. Like most companies throughout the global pandemic, we have seen more than our fair share of disruptions in standard business protocols. Together, our entire team has been able to maintain the highest level of service to Do it Best and its members.”
Do it Best and Hillman share a vision of customer-centric service and both organizations have the tools and systems in place to exceed expectations.
“Hillman has been our trusted partner for years, but they really rose to the challenge this past year to ensure our members and their customers never noticed a disruption in product availability,” said Kevin Day, Do it Best merchandise manager for hardware. “We will continue to place a high level of value and trust in our relationship with Hillman.”
About Hillman Solutions
Founded in 1964 and headquartered in Cincinnati, Ohio, Hillman is a leading North American provider of complete hardware solutions, delivered with industry best customer service to more than 26,000 customers. Hillman designs innovative product and merchandising solutions for complex categories that deliver an outstanding customer experience to home improvement centers, mass merchants, national and regional hardware stores, pet supply stores, and OEM & industrial customers. Leveraging a world-class distribution and sales network, Hillman delivers a “small business” experience with “big business” efficiency. For more information on Hillman, visit https://www.hillmangroup.com/us/en.
About Do it Best Corp.
Based in Fort Wayne, Ind., Do it Best Corp. is the only U.S.-based, member-owned comprehensive and fully integrated hardware, lumber and building materials buying cooperative in the home improvement industry. With annual sales nearing $4 billion, Do it Best Corp. serves thousands of member-owned locations across the United States and in more than 50 other countries. For more information, visit doitbestonline.com.
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