Companies of all sizes are constantly looking for a competitive edge to when it comes to driving sales and increasing revenue. All too often their focus is on technology and tools, rather than the human resources and the vast wealth of knowledge these individuals possess. In fact, in far too many instances, there’s not only no consideration given to these human resources and their expertise, but also no plan in place to capture and transfer that knowledge to others within the organization. Technology is great, but it doesn’t replace experience and intimate, insider knowledge about a company’s history, products, services, customers, and the like. In this episode of Future of Work, BMG’s Shelly Kramer is joined by Eric Vidal to tackle the topic of knowledge transfer and how to leverage and maximize this critical business asset.

Why Knowledge Transfer Matters

In many instances companies are poorly utilizing one of their biggest resources—their employees. Imagine a new hire being able to quickly and easily access the knowledge and expertise of the longest tenured employees in the company and shorten her learning curve in a new position, with a new company. That’s called knowledge transfer, also referred to as tribal knowledge, and it benefits both employers and employees.

 

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